Introduction

The SERVICOM Unit is under the Executive Secretary’s Office. It ensures excellent, timely, fair, honest, effective and transparent) customer service and mind-set changes as well as strong collaboration and ownership across all governments in the coordination of the implementation of the UBE Programme by the Commission.

Structure

The Unit is headed by an Assistant Director. He is assisted by 2 Senior Legal Officers.

Functions

The basic functions of the SERVICOM Unit include but are not limited to:

• Formulate, implement and review the Commission’s Service Charter.
• Liaise with the Federal Ministry of Education and other relevant stakeholders on SERVICOM matters.
• Monitor, update and report on activities of State and Zonal offices on Service delivery.